Refund policy

Our 14-day return policy means that after receiving an item, you have 14 days to request a return. To be eligible for a return, the item must be in the same condition as when you received it — unworn or unused, with all tags, and in its original packaging. You will also need the receipt or proof of purchase. To initiate a return, contact us at dario.raia@restauriraia.com. Returns must be shipped to: Via Monsignor Antonio Sacco 51, 84037 Sant'Arsenio (SA) Italy. If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

Damages and issues — Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Exceptions / Non-returnable items — Certain types of items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases. We also do not accept returns on sale items or gift cards.

Exchanges — The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period for the European Union — If goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Refunds — Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at dario.raia@restauriraia.com.